Solutions

 Engineered for  Reliability,  Flexibility,  Efficiency, and  Support

Welcome to our company

Serfes Solutions is a professional services company that specializes in custom reports, automation, integrations, and application development for ScienceLogic SL1. We help enterprises, MSPs, NOCs, and IT departments maximize the value of their ScienceLogic deployment through tailored, actionable solutions that align IT operations with business goals.

With deep expertise in the SL1 platform and a strong focus on extensibility, we deliver:

  • Custom ScienceLogic dashboards and reports that surface critical insights for both executive and technical audiences

  • Runbook automation and alert workflows to reduce manual overhead and improve incident response

  • API and tool integrations that bridge ScienceLogic with ITSM platforms, cloud providers, and business systems (e.g., ServiceNow, AWS, Azure, Jira, Slack, custom REST APIs)

  • Client-facing portals and web apps that extend monitoring data into user-friendly, business-aligned views

  • Ongoing support and consulting for environments that depend on real-time, scalable observability

Whether you’re enhancing existing monitoring, streamlining operations, or building new service offerings, Serfes Solutions is your trusted partner for driving innovation with ScienceLogic and beyond.

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products

Custom
Runbook Automations

We design and implement Runbook Automations to streamline tasks like device health checks, alert response, and ticketing. Whether it's a simple ping or full remediation, our automations save time and reduce manual effort.

Custom
Dynamic Applications

We develop Python-based dynamic applications that monitor specific devices, services, or behaviors not covered by out-of-the-box content. These apps provide deep, actionable insights customized to your infrastructure.

Out-of-the-box and tailored integrations

We build seamless integrations between ScienceLogic and your critical systems—ITSM tools, cloud platforms, and custom APIs—to unify operations and data flow. Our solutions are built to scale and tailored to your environment.

Custom Reporting and Dashboards

We design and implement Runbook Automations to streamline tasks like device health checks, alert response, and ticketing. Whether it's a simple ping or full remediation, our automations save time and reduce manual effort.

We Create For You

PRECISION-BUILT SOLUTIONS

Bridging ScienceLogic and your business
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Support Plan Tiers

Whether you're looking for a self-guided solution, help with initial setup, or full-service support, our flexible plans are designed to meet your level of need. Choose the tier that matches your project—no contracts, just the support you need when you need it.

Self-Serve

DIY customers

  • Product download only, documentation access
Setup Support

Basic Setup Help

  • Initial setup help via email/call/video
Full Support

Business-critical

  • Setup
  • 30/60/90-day support
  • minor updates
Years of Expertise
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Purpose-Built Solutions
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What Our Clients Are Saying

We work closely with IT teams, MSPs, and NOCs to deliver results that make a difference—from automation that saves time to dashboards that drive decisions. Here’s what a few of our clients had to say about working with us:

"The custom dashboards ScopeLogic built gave our leadership team real-time visibility into SL1 data we used to piece together manually. It’s changed the way we report and respond."

Jhon Walker

Enterprise IT Manager

"They helped us automate ticketing, alert routing, and device checks across our multi-tenant SL1 environment. We save hours each day, and our clients see the impact."

Paul Newman

MSP Operations Director

"We needed custom integrations between ScienceLogic and ServiceNow—ScopeLogic delivered fast, and the solution was seamless. Support has been top-notch."

Anna Doe

Network Engineer at a NOC

Unlock the Full Power of ScienceLogic

Harness the full potential of SL1 with custom dashboards, intelligent automations, and seamless integrations tailored to your environment. Whether you're looking to streamline operations, improve visibility, or extend functionality, we deliver solutions that turn your ScienceLogic investment into measurable results.

F.A.Q.

Our FAQ section covers the most common questions about our services, including how we work with ScienceLogic SL1, what we offer, how to get started, and how we support our clients. Whether you're new to custom reporting or exploring automation, you'll find quick, helpful insights here.

We specialize in ScienceLogic SL1, and offer integrations with platforms like ServiceNow, AWS, Azure, Jira, and custom APIs. If it has an endpoint, we can likely connect to it.

Yes! We build tailored dashboards, runbooks, and dynamic apps based on your environment, use case, and business needs.

Absolutely. We offer a growing library of license-ready dashboards and reports that can be quickly deployed and customized.

Dynamic applications are Python-based monitoring modules built for SL1 to collect and analyze data from specific devices, services, or APIs not covered by default.

Runbook automations are workflow automations within SL1—used for actions like pinging devices, escalating alerts, opening tickets, or running health checks automatically.

Yes. We offer tiered support plans including updates, health checks, automation tuning, and on-demand assistance based on your needs.

Just fill out our contact form with your project or goal—we’ll review it and schedule a discovery call to recommend the best solution.

Yes. Our solutions are designed with multi-tenant SL1 environments in mind, making us a great fit for MSPs and large-scale deployments.

Are your ready for the next level?

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